Work

Thirteen years in hospital systems across Ontario

The experience behind RAAM: selected roles from the last ten years, when we held them and what we were accountable for. Organizations are described by type, size and complexity rather than by name. These are real roles, with no composite stories.

Selected roles

What we were accountable for

Academic health network2023 – 2026

Senior HIS Implementation Consultant

Turned clinical requirements into build for Cardiology, Oncology and Hematology

Size
1,000+ beds
Sites
3 hospitals — acute, community and rehabilitation
Complexity
University-affiliated teaching and research; inpatient and ambulatory programs

Gathered and validated end-user clinical requirements and translated them into build and configuration specifications. Ran current- and future-state workflow assessments across three clinical programs to find the gaps, then designed integrated inpatient and ambulatory workflows — configured, tested against specification and peer-reviewed for quality.

3clinical programs assessed
Academic health sciences centre2021 – 2022

Orders/CPOE Application Lead

Led physician ordering across every inpatient site, through stabilization

Size
1,100+ beds
Sites
3 main campuses
Complexity
Level I trauma centre, regional cancer program and research institute

Led the inpatient physician Orders/CPOE team across all sites, owning build, validation and issue resolution. Set the implementation strategy for new workflow requests, including Advanced Care Planning; facilitated the Order Set Committee and the cross-application working groups that governed configuration; and worked with operational leaders and the vendor on post-go-live stabilization and optimization.

Allinpatient sites under one CPOE team
Academic hospital network2021 – 2022

Clinical Protocol Build Consultant — Oncology/Ambulatory

Built and validated more than 200 pediatric oncology treatment protocols

Size
One of Ontario's largest teaching networks
Sites
7 hospitals and a cancer centre
Complexity
Includes a children's hospital; enterprise-wide implementation across inpatient and ambulatory care

Built and validated pediatric oncology treatment protocols with physicians, pharmacists and nurses during an enterprise-wide implementation. Contributed to ambulatory oncology workflow redesign, worked across application teams to deliver integrated inpatient and ambulatory solutions, and facilitated the sessions that set enterprise scheduling standards.

200+pediatric oncology protocols
Academic ambulatory hospital2021

Project Management Consultant — Ambulatory

Ran a system-integration project with a government agency, initiation to close

Size
Ambulatory care; no emergency department
Sites
Single site
Complexity
University-affiliated; integration with an external government agency

Led a process improvement and system integration project with an external government agency. Documented current- and future-state workflows across departments, built the project plan — configuration, milestones, dependencies and accountabilities — and oversaw configuration, testing and implementation within the committed timelines.

Community hospital system, academically affiliated2019 – 2020

Clinical Application Specialist & Research Application Lead

Owned Research, charging and security in an enterprise EHR deployment

Size
1,100+ beds
Sites
2 acute hospitals and an ambulatory centre
Complexity
Regional stroke, cancer, cardiac and neuro programs; enterprise EHR deployment across all sites

Led the Research solution area across inpatient and ambulatory workflows. Owned billing and charging workflow design and build at every site, with revenue integrity and compliance in view, and was accountable for user provisioning, security and role design across the organization — working alongside the order set, flowsheet and reporting teams.

3solution areas owned: Research, charging, security
Pediatric academic hospital2016 – 2019

Ambulatory & Oncology, then Perioperative & Anesthesia Application Specialist

From pediatric cancer staging forms to closing operating-room gaps after go-live

Size
About 450 beds
Sites
Single acute campus
Complexity
Pediatric Level I trauma centre; specialist referral and research

Through an enterprise-wide EHR implementation, designed and built ambulatory and oncology configuration, led the build and validation of pediatric cancer staging forms with clinical experts, facilitated clinical working groups to decisions, and coordinated patient documentation conversion for go-live. After go-live, configured perioperative and anesthesia workflows — operating room setup, patient flow, supplies and preference items — closing the outstanding build gaps.

Health systems

Where the work has been done

Academic, pediatric and community hospitals across Ontario: single-site and multi-site, inpatient and ambulatory.

3 academic health networks2 community hospital systems1 pediatric academic hospital1 academic ambulatory hospital

Organizations are described rather than named. Roles were held as an employee or under contract, directly or through implementation partners. Names and references are available on request, where each engagement's terms allow.

Credentials

What stands behind the work

Large firms prove themselves with headcount and analyst rankings. A firm our size proves itself with specifics.

Epic certificationsAmbulatory · Anesthesia · Oncology (Beacon) · Perioperative (OpTime) · Orders/CPOE · Research. See profile
Project managementProject Management Professional (PMP).
Process improvementLean Six Sigma certified.
StandardsPHIPA · HL7 / FHIR · clinical documentation standards.
EducationBachelor of Commerce, Business Technology Management, Toronto Metropolitan University.
ReferencesAvailable on request from people who have worked alongside us.

Want to know what we would do with your situation?

Six questions, a real recommendation, no sales call attached.

Scope your project